Reference

Privacy Policy for Your Account

DANA, OVO, GoPay and QRIS account records, device login data and activity in rooms such as Live Football Odds sit under one Privacy Policy at asia 128.

DANA data contextOVO wallet recordsGoPay account checksQRIS payment logs
asia 128 Privacy Policy for Your Account
CONTACT HOURS

How You Reach Privacy Support

Privacy questions should reach a person who can look at account records, not a generic inbox. We keep separate contact paths for correction requests, cookie questions and wallet-record checks, so your message goes to the right queue. Please include your registered username, phone number and the last payment rail you used; do not send full card-style screenshots or passwords.

Team online

Live chat desk

Use the chat button after login from 09:00 to 23:00 WIB. Ask for privacy help, then share your username and the record you want checked, such as a QRIS entry or device login.

Email privacy team

Send account-data requests to [email protected] with your registered phone and username. We use email for correction requests, deletion questions and copies of support transcripts tied to your profile.

Account help path

Open Account > Help > Privacy Request in your mobile browser. That path attaches your logged-in account ID, so we can locate wallet records without asking you to repeat private details.

ACCOUNT SAFETY

How We Handle Account Data

Privacy work happens inside the same account flow you use every day, so we keep the steps practical.

Account data collection

We collect your username, phone number, login timestamps and wallet references when you open or use an account. This helps us match DANA, OVO, GoPay and QRIS activity with the correct profile.

Cookie use

Cookies remember your session, language choice and device signals. You can clear browser cookies, but we may ask for another login check when a new device opens your account.

Wallet verification

Before wallet changes or withdrawals, we compare your registered account name, recent payment trail and support history. This reduces account mix-ups and keeps payment records tied to your own profile.

Security controls

Use Account > Security to change your password and check recent login activity. If you see a device you do not recognise, contact chat during WIB support hours.

Record retention

We keep payment logs, support transcripts and access records only as long as needed for account service, dispute handling and legal record duties. Older marketing preferences can be removed on request.

Correction requests

If your phone number, email or wallet label is wrong, send a correction request through Account > Help. We may ask for a fresh login check before changing private account fields.

Privacy Questions Before You Join

You should understand how your data is treated before you open an account. These answers focus on practical privacy points: what we collect, how wallet records are used, how cookies work, and how you can contact us about access, correction or deletion requests tied to your account.

We collect the account details you provide, login records, device signals, wallet references and support messages. We also record activity needed to run pages such as Bingo, Rocket Crash and Live Football Odds under your profile.

We keep payment references to match deposits, withdrawals and account checks with your profile. The records help us trace wallet activity, answer disputes and prevent a payment from being linked to the wrong account.

Yes. Send the request through Account > Help > Privacy Request or email [email protected]. We may confirm your login, registered phone and recent wallet rail before changing private account fields.

Cookies keep your session active, remember basic preferences and help us spot unusual device changes. If you clear cookies, you can still access the site, but we may ask you to log in again.

We share only what is needed to process or check wallet activity through rails such as DANA, OVO, GoPay and QRIS. We do not sell your profile or support history to outside marketers.

You can request deletion through [email protected] or the account help path. Some payment, security and dispute records may need to be retained for account operation and legal duties where local law permits.

Change your password in Account > Security, take a screenshot of the login issue and contact live chat from 09:00 to 23:00 WIB. We will check recent device and wallet activity.